Who to call: plan contacts, appeals, and free Medicare help
MedicareBenefits.care publishes plan data; it does not take calls, sell plans or represent anyone. These are the numbers the carriers and Medicare publish themselves, compiled October 01, 2026. The number on your member ID card always governs.
Free, independent help with any Medicare Advantage plan
1-800-MEDICARE (1-800-633-4227)
24 hours a day, 7 days a week; TTY 1-877-486-2048. Complaints, appeals help, plan problems, enrollment questions.
State Health Insurance Assistance Program (SHIP) — 1-877-839-2675
Free, unbiased one-on-one counseling in every state; shiphelp.org finds your local program.
Medicare Rights Center helpline — 1-800-333-4114
Free national counseling from an independent nonprofit.
Carrier contacts
| Carrier | Member support | Grievances & appeals | Broker / agent support | Provider support | Other published numbers |
|---|---|---|---|---|---|
| UnitedHealthcare / AARP Medicare Advantage | Use the Member Services number on your member ID card | Use the Member Services number on your ID card | 1-888-381-8581 (Producer Help Desk) | 1-877-842-3210 (Provider Services) | UHC directs MA and PDP members to the number on the ID card; providers call Provider Services. |
| Humana | 1-800-457-4708 (TTY 711) | Use the Customer Care number on your ID card; expedited appeals 1-800-867-6601 | 1-800-592-3005 | 1-800-457-4708 (Medicare eligibility / benefits / claims); prior authorization and behavioral health 1-800-523-0023 | Pharmacy prior authorization 1-800-555-2546; Part D (PDP) 1-800-281-6918 |
| Aetna Medicare | 1-844-979-3435 (TTY 711) | Use your plan's grievance number or Member Services — Aetna's grievance page routes by plan | 1-866-714-9301 (TTY 711) | Use the provider contact / portal; Medicare appeals and disputes go through Aetna's provider process | D-SNP 1-866-409-1221; C-SNP 1-833-595-1008; I-SNP 1-844-826-5291; OTC 1-844-428-8147; hearing 1-877-225-0137; transportation (MTM) 1-855-814-1699; SafeRide AZ/NV/TX 1-888-617-0438 |
| Wellcare (Centene) | 1-833-444-9088 (TTY 711) | Usually Member Services 1-833-444-9088 | 1-866-822-1339 (TTY 711) | 1-855-538-0454 (TTY 711) | D-SNP member services 1-855-445-3578; D-SNP provider services 1-833-857-5715; PDP member 1-888-550-5252; PDP provider 1-855-538-0453; nurse line 1-800-581-9952 |
| Anthem / Elevance Medicare | Usually the number on your member ID card (plan- and state-specific) | Plan- and state-specific grievance number — Anthem lists grievance numbers by plan and state | 1-800-633-4368 (Medicare agent support) | 1-800-676-BLUE (1-800-676-2583) or the number on the member ID card | Example: a KY PPO EOC lists Customer Service 1-833-897-1347 (TTY 711), but this varies by plan and state |
| HealthSpring (former Cigna Medicare) | 1-800-668-3813 (TTY 711) | Medical appeals 1-800-511-6943; complaints and grievances 1-800-668-3813 | Not cleanly published in the official Medicare member materials found | Provider disputes 1-800-882-4462; pharmacy appeals 1-800-753-2851 | Cigna's Medicare Advantage / Part D business moved to HealthSpring (HCSC); former Cigna MA materials show these numbers |
| Molina Medicare | Varies by state — e.g. NM 1-866-440-0127 (TTY 711); OH 1-855-665-4623 (TTY 711) | Usually Member Services for your state | 1-866-440-9788 (Molina Medicare Broker Support) | Varies by state (state-specific provider services) | Molina Care Connections 1-844-847-9954; Pharmacy Call Center example 1-800-665-3086 |
| Devoted Health | 1-800-990-0723 or 1-844-543-3498 (TTY 711) | Medical coverage / appeals / grievances 1-800-338-6833 (TTY 711); grievance fax 1-877-358-0711 | 1-877-764-9446 | Provider team via Devoted's provider resources / contact page | Medicare complaint backup 1-800-MEDICARE (TTY 1-877-486-2048) |
| Alignment Health Plan | 1-833-242-2223 (TTY 711) | Appeals / grievances form lists 1-866-634-2247 (TTY 711) | Broker contact through Alignment's broker channel (phone not published on the page found) | Provider portal / provider relations; the provider manual lists key contacts | ACCESS On-Demand Concierge 1-833-242-2223 |
| SCAN Health Plan | AZ 1-855-650-7226; CA 1-800-559-3500; NM 1-855-826-7226; NV 1-855-827-7226; TX 1-855-844-7226; WA 1-833-944-7226 (all TTY 711) | Usually Member Services for your state | 1-888-445-2038 (Sales Support Team) | Provider / network contacts vary | Sutter Member Services 1-800-749-9358 (TTY 711); commissions 562-637-1220 |
| Clover Health | 1-888-778-1478 (TTY 711) | Use Member Services 1-888-778-1478 (TTY 711) | 1-855-979-2236 (Agent Support) | Provider resources / Availity; no universal provider phone published on the current provider page | Clover Care Visit scheduling also uses 1-888-778-1478 |
| Highmark Medicare | Use the number on your member ID card | Appeals and grievances are handled through plan documents / Member Services | Varies by Highmark market | Provider portal / Availity; varies by market | Highmark tells members to call the number on the back of the member ID card |
| Kaiser Permanente Medicare Advantage | Varies by region — use your member ID card | Usually Member Services / Member Relations by region | Varies by region | Provider / member relations varies by region | Kaiser MA contact details are region- and group-specific |
| Healthfirst (NY) | 1-888-260-1010 (TTY 1-888-542-3821) | Same as Member Services | Not clearly published | Not clearly published | OTC / member support also points to 1-888-260-1010 |
| MetroPlusHealth Medicare | 1-833-965-1526 (TTY 711) | Same as Member Services | 1-833-917-3525 | Not clearly published | Broker fax 212-908-4122 |
| VNS Health Medicare (EasyCare / Total) | 1-866-783-1444 (TTY 711) | Member line; claims appeal fax 1-866-791-2213 | Online broker form; no phone published | 1-866-783-0222 | Hearing provider 1-800-333-3389 opt. 2; behavioral health 1-800-397-1630; dental 1-877-282-7012; pharmacy 1-800-788-2949; vision 1-877-235-5317 |
| Elderplan | 1-800-353-3765 (TTY 711) | Medical appeals / grievances 1-800-353-3765 | Enrollment 1-866-360-1934 | 718-921-8418 | Part D / customer service 1-866-490-2102; care management 718-921-7979; fraud waste and abuse 1-855-395-9169 |
| UCare Medicare | General UCare 1-866-457-7144; Connect + Medicare 1-855-260-9707 | 612-676-6841 or 1-877-523-1517 | 1-866-242-2384 | 612-676-3300 or 1-888-531-1493 | Utilization review 612-676-6705 or 1-877-447-4384; Healthy Benefits+ card 1-833-862-8276 |
| HealthPartners Medicare | Journey MA 952-883-6655 or 1-866-233-8734; other MA plans 1-888-356-6656 | Use Member Services | Local broker; no central broker-support phone published | Not clearly published | Sales: Journey 952-883-5090 or 1-844-363-8979; other MA sales 1-833-256-7046 |
| Medica Medicare Advantage | 1-877-301-3326 (TTY 711) | 1-877-301-3326 (TTY 711) | Not clearly published | Not clearly published | The same number is listed for coverage determinations and grievance / appeal status |
| Quartz Medicare Advantage | 1-800-394-5566 | 1-800-394-5566 | Agents / employers 1-800-926-8227 | 1-800-897-1923 | Medicare sales / questions 1-866-491-1335; TTY 711 or 1-800-877-8973 |
| PacificSource Medicare | 1-888-863-3637 (TTY 711) | 1-888-863-3637; fax 541-322-6424 | 1-866-419-0065 | 1-888-863-3637, ask for Provider Network | General PacificSource Medicare sales 1-800-587-6435 |
| ATRIO Health Plans | 1-877-672-8620 (TTY 711) | 1-877-672-8620 (TTY 711) | Not clearly published | Not clearly published | Medicare backup 1-800-MEDICARE |
| Providence Medicare Advantage | 503-574-8000 or 1-800-603-2340 (TTY 711) | Use Customer Service | Sales 503-574-7756 or 1-888-804-5148 | Not clearly published | The same customer service number is used for directories and member questions |
| Martin's Point Generations Advantage | 1-866-544-7504 (TTY 711) | 1-866-544-7504; fax 1-207-828-7874 | Sales / inquiry 1-877-547-7072 | Provider inquiry 1-888-732-7364 | Nurse line 1-800-530-1021 |
| Geisinger Gold | 1-800-498-9731 (TTY 711) | Use Member Services | Broker page; no phone published | Not clearly published | Part D 1-800-988-4861; mail-order pharmacy 1-844-878-5562; behavioral health 1-888-839-7972 |
| UPMC for Life | HMO / PPO 1-877-539-3080 (TTY 711); Specialty Plan 1-800-606-8648 | Use Member Services | Producer support 1-855-306-8276 | Not clearly published | Dental Advantage provider line 1-877-648-9609 |
| Independent Health Medicare | 716-250-4401 or 1-800-665-1502 | 716-250-4401 or 1-800-665-1502 | Not clearly published | Not clearly published | Appeals fax 716-635-3504 |
| Capital Blue Cross Medicare | HMO 1-800-779-6962; PPO 1-866-987-4213 | HMO 1-800-779-6962; PPO 1-866-987-4213 | Not clearly published | Not clearly published | The same numbers are used for appeal help by product type |
| CDPHP Medicare Advantage | 518-641-3950 or 1-888-248-6522 (TTY 711) | Same as Member Services | Medicare broker hotline 518-641-5285 | 518-641-3500 or 1-800-926-7526 | Part D 1-866-289-2319; behavioral health / crisis 1-888-320-9584 |
| MVP Medicare Advantage | 1-800-665-7924 (TTY 711) | 1-800-665-7924 | Broker services 1-888-819-2132; Medicare broker team 518-386-7206 | 1-800-684-9286 | e-Support help desk 1-888-656-5695 |
| Excellus BCBS Medicare | 1-877-883-9577 (TTY 711) | Use Customer Care; appeals and grievances also route through Customer Advocacy | Sales examples 1-877-406-4823 or 1-800-671-6081 | Provider-specific line not clearly shown | Nurse line / care management 1-877-222-1240; dental customer care 1-800-724-1675; prior authorization 1-800-926-2357 |
| Fallon Medicare Plus | 1-800-333-2535 (TTY/TRS 711) | 1-800-333-2535 | 1-844-848-4931 | 1-866-275-3247, option 4 | A grievance email is published for NaviCare; provider portal support routes via Provider Services |
| Florida Blue Medicare | 1-800-926-6565 (TTY 711) | Same as Member Services / Medicare Appeals & Grievances department | Not clearly published | Availity support 1-800-282-4548; provider quick-reference varies by function | Ophthalmology South FL provider vendor 1-800-329-1152 |
| Leon Health | 1-844-969-5366 (TTY 711) | 1-844-969-5366 | Not clearly published | Main / provider 305-514-4000 | Compliance hotline English 1-844-222-1593; Spanish 1-800-216-1288 |
| Viva Medicare | 1-800-633-1542 or 205-918-2067 | Same as Member Services | Not clearly published | 205-558-7474 or 1-800-294-7780 | The provider / customer service number is also used for non-contracted provider appeals |
| Priority Health Medicare | 1-888-389-6648 (TTY 711) | 1-888-389-6648 (TTY 711) | Not clearly published | Provider portal first; phone not clearly published | The same number is used for Medicare appeals / grievances / customer care |
| Sentara Health Plans Medicare | 757-552-8850 or 1-800-275-3755 | Use Member Services | 757-552-7217 or 1-866-927-4785 | Not clearly published | After-hours member line 757-552-7250 or 1-800-397-2237 |
| Dean Advantage (Dean Health Plan) | 1-877-232-7566 (TTY 711) | 1-877-232-7566 (TTY 711) | Sales 1-877-234-0126 | Provider Service Center (phone not clearly shown) | General Dean call center 1-800-279-1301; DeanCare Gold grievance / appeal 1-888-422-3326 |
| Network Health Medicare | 1-800-378-5234 (TTY 1-800-947-3529) | 1-800-378-5234 | Not clearly published | 1-800-378-5234 | Medicare Prescription Payment Plan 1-866-845-1803 (TTY 1-800-716-3231) |
| Security Health Plan Medicare | 1-877-873-5611 | 1-877-873-5611 | Not clearly published | Not clearly published | Drug coverage appeals page points members to this number for IRE / appeal information |
| Health Alliance Medicare | 1-800-851-3379 | 1-800-851-3379 | BrokerServices@healthalliance.org (phone not published) | Customer service 1-800-851-3379 for utilization review status | Provider appeals often route through provider relations / Member & Provider Resolutions |
Unfamiliar term? See the glossary. Every plan page also shows its carrier's contacts. Grievances and appeals: you have the right to appeal a plan's decision and to file a grievance; if the plan does not resolve it, 1-800-MEDICARE and your SHIP can help. Carriers not listed here: use the number on the member ID card or the plan's website (shown on each plan page). Corrections: info@medicarebenefits.care.